I think people deserve to benefit from your expertise and your caring approach. As you are aware, I was in the market for a hearing aid for close to 10 years. I have talked to quite a few audiologists and researched the various hearing aids. It took this long for me to make a decision because I was not happy with the technology.
During those years, I have heard almost all kinds of sale pitches (from “your brain is just not use to hearing the sounds you now hear”, to outright bait-and-switch). You were different: no high pressure sales, just plain old customer service. From the tests you conducted, to the fitting process, and the service after the sale, you have manifested that even in these days of high-tech, the good old-fashioned way of doing business still works. As someone who is into gadgets, you took the time to offer your invaluable assistance in an effort to meet my needs. Thank you for making better hearing a more pleasurable experience.
You may have noticed our recurring theme, “where you go is more important than what you get.” In support of this, we will be posting some case studies reviewing different situations where the services we provide made a big difference for someone who was otherwise not using hearing aids they received somewhere else.
In this case, the patient had good quality hearing aids they were fit with somewhere else but never received the proper benefit from them. After repeated visits to her original provider, she came to us hoping that we would be able to help her hear better with those same hearing aids. Below outlines the problems she came to us with and how we were able to help get her hearing well consistently with those same devices. The names used in the story are fake, for everyone’s privacy of course!
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We are not fond of the “drawer” hearing aid that is the hearing aid someone gets only to have them sit unused for long periods of time - usually in a drawer. There can be multiple reasons why this happens ranging from simply not wanting to hear everything (some people just like the quiet!) to not getting a proper hearing aid fitting and everything in between.
Your eyes have not deceived you! Hearing aids, while very capable in compensating for diminished hearing, may not be the entire solution required to hear in some situations. Today’s hearing aids have come a long way, but there are simply some situations in which modern hearing aids, even the most advanced, cannot help you hear everything you wish to hear.